Please note no deliveries will be dispatched until valid delivery address, postcode and email address have been provided with the order.
Our delivery prices stated in the shopping cart are for the U.K. Mainland only, Please contact us for delivery costs outside of this area.
Dispatch Email Notification
We aim to provide as much information as possible to enable you to track your order and to ensure that your delivery is not delayed because no one is available at your address to sign for and accept it. Items that are in stock and ordered Monday to Friday are normally dispatched within 5 working days. (note Out of stock items may have a lead time of up to six weeks)
If you require delivery to be on a specific day please contact us to confirm prior to placing the order.
Delivery charges are stated in the shopping cart and by the shipping estimator within our website.
We are confident that you will be delighted with any product that you purchase from us. If you are unhappy with the contents of your order please contact us as soon as possible, so we can resolve the problem with you.
If you wish to return the product, you have 7 days from the day following delivery to return it to us. You must contact us by email within 24 hours of the item being delivered to obtain Authorisation.
Please note all items will only be accepted as a return if they are unused with all labels intact, in all original packaging, with all instructions and totally re-saleable.
You the customer will be responsible for the cost of returning the item to us. It can be shipped back via a service of your choice although we do recommend a secure trackable method that requires a signature on delivery.
Upon receiving the returned goods we will check and inspect the goods. If we deem appropriate, photographic evidence will be taken.
Only if the goods are not as described or damaged will we refund you (within 7 working days) in full less postage costs incurred, as stated above.
Please note that our decision on the condition of the returned goods and the refund to the customer is final & no exceptions will be made whatsoever.
Most of our products carry a manufacturers warranty for defects in manufacturing and or materials. The warranty period commenced when the item is received by you. This does not cover accidents, misuse, neglect or when instructions for the product have not been followed. It also does not cover fair wear and tear. All goods should be maintained in line with the manufacturer instructions. The warranty is only valid for the original owner. The use of a kiddiboard , buggy board or similar item may invalidate the warranty on the pram or pushchair. The statutory rights of the purchaser are not affected by the warranty.